Please allow 2-3 days for processing and 3-4 days for delivery, depending on the location.
For custom orders, please allow approximately 4-6 weeks for production and processing & 3-4 days for delivery, depending on location.
All orders are shipped via USPS Priority Mail. An email will be sent to you once your package has been shipped with tracking information. *Please understand that once a package has been shipped, transit & delivery times are beyond our control.
If you would like to upgrade to Rush Shipping, please contact me directly. Additional fees will apply.
I have sold weavings and shipped them all over the world! After the item has been purchased, you will be contacted by us with the additional shipping amount. Please note your item will not ship until invoice for additional international shipping has been paid. All International orders will be shipped via USPS /UPS/ of FedEx depending on rates. An email will be sent to you once your package has been shipped. After your package has shipped, delivery is typically within 10-14 business days; however it can take up to 6 weeks. International mail is affected by circumstances beyond our control, including but not limited to customs delays, long distances, & foreign holidays. *Please be patient & understand that international packages may take several weeks to arrive.
For international orders, please be mindful of your own country's customs regulations, as we cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.
LOST OR DAMAGED PACKAGES
In the case of a lost package, please contact your local post office for assistance. I am not responsible for lost or damaged packages after they have been shipped.
If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
Your satisfaction with your purchase and experience is of the utmost importance to me. Please don’t hesitate to contact me directly with questions or concerns and I will try to find a solution to the situation any way I can. Due to the one of a kind nature of this work, I typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, & shipping policies carefully before completing your purchase.
Once details are finalized for customs, 50% of the total is due as payment for the commitment of my time and is not refundable under any circumstances. I do my best to understand your wishes but if you are not pleased with the final result, only the second half of the payment will be refunded under the circumstances that we are not able to come to an agreement.
In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund or exchange is possible. Please contact me within 2 days of receiving your purchase with images & a description of the damage. Before a refund or exchange is possible, the defective product must be returned in it’s original condition and packaging. Because each of my pieces are 100% handmade, there may be an additional wait time before receiving a replacement while repairs are being made.
Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. I take great care to accurately document & describe my work and color variations may occur because your monitor settings may differ from mine.
PLEASE NOTE: Ashton accepts wholesale orders at this time. If you live locally, please contact me directly for info on consignment.